FAQ

1. What is Lezzoo Pharma?Lezzoo Pharma is a licensed pharmacy based in Erbil, Iraq, established in 2018. The platformwas developed to enable customers to order authentic health products, skincare, cosmetics, babyproducts, and more directly from authorized distributors, ensuring that only original products areoffered.2. Are the products on Lezzoo Pharma original and safe?Yes. All products available on Lezzoo Pharma are sourced exclusively from licensed andauthorized distributors, guaranteeing product authenticity, safety, and proper storage conditions.3. How long does delivery take?Delivery timelines vary by location as follows:Erbil: Within 1 hourKurdistan Region (outside Erbil): Within 2 daysBaghdad: 2 to 3 daysOther Iraqi provinces: 4 to 5 days4. Which areas do you deliver to?Lezzoo Pharma provides delivery services across all provinces in Iraq.5. What payment methods are available?Currently, payment is available via cash on delivery. Additional payment methods will beintroduced in the future.6. Can I return or exchange a product?Returns or exchanges are accepted only if the product is unopened, unused, and in its originalsealed packaging, in compliance with health and safety regulations.7. How do I track my order?Once your order is confirmed, you will receive order updates through the website or via emailfrom our team until delivery is completed.8. What should I do if I receive a wrong or damaged item?If you receive an incorrect or damaged product, please contact customer support immediately.Our team will review the issue and assist you promptly.9. Is my personal and medical information secure?Yes. Lezzoo Pharma is committed to protecting customer privacy. All personal and medicalinformation is handled securely and used solely for order processing purposes.